O7 BE KLUB (ex. Bellevue Club)

I was very nervous after reading several bad reviews and wished I hadn’t looked at the Bellevue Facebook page before arriving. However I have been pleasantly surprised. Yes the hotel is a 3* and the standard reflects this, but we’ve had a great time. The animation team have been the highlight of the week. A special thank you to Aron for keeping us entertained."

O7 be klub is amazing! animatieteam is amazing! we loved aron from animation he was such a lovely guy!!!"

You've probably read the bad reviews and they are accurate in our experience. We stayed in Reef 3. The rooms are substandard even at this price point. They appear to have been renovated recently but quickly and with little care and attention (loose floor tiles, skirting boards etc). There were no towels on arrival. The key card stopped working on the first day (the lock appears to be held together with electrical tape) and it took two separate requests to get it fixed. The shower door didn't close properly and the bathroom was moldy and poorly cleaned. The aircon is 'hard locked' at 25 degrees and cannot be adjusted. The fight for a sun lounger is an undignified experience and we gave up on the central pool after day one. Once we managed to fight for our spot by a pool we actually had a fairly nice time. The pool bar was adequate (shout out to Carmen who didn't stop dancing all day), as was the snack bar nearby. However, the area around the pool (and around Reef 3 in general) was dirty. There was a lot of litter lying around at all times and I did not see anyone clean anything during the day. There is very little shade anywhere near the pools and it was necessary to purchase umbrella's to get out of the sun. I thought the main buffet did a reasonable job with a limited selection of food. Most of it was tasty but booking the onsite restaurants is essential. The Italian was great and gets booked up quickly as a result. Other than the restaurants/buffet there is nowhere to relax and get out of the heat (other than hiding in your room, which is no fun without a balcony) and the only place on the entire site with decent aircon is the supermarket. (It looks as though there may have been an air conditioned bar down by the lagoon at some point but it was empty and closed 🤷‍♂️) The evening entertainment was pretty good but the queues for drinks are tedious and it's worth spending a bit of extra cash to avoid spending your whole night waiting in line (and seething at queue jumpers). The worst aspect of this holiday was the lack of customer service and basic hospitality - Once you check in, you are on your own. There is probably a good time to be had here but the resort makes it hard to achieve. Weary travellers arriving from a long journey are offered no food or refreshment. And there is an inconsistency of front desk staff which seems to have someone new working there each day. Requests get ignored and you struggle to get the basics. - I've heard the animation team are good but we gave up trying to get near the central pool so couldn't comment. There is also a lack of communication - We discovered on the last day of the holiday that we should have been eating breakfast all week at another location on site. (Why this was the case and why it was on the other side of the resort from our accommodation is still a mystery). No one felt it necessary to tell us this at any point but it does explain why we would periodically get shouted at when in the main buffet. Ultimately, there is a failure of management to esure basic customer service and amenities which I suspect is partly down the size of the resort. It is impersonal and feels like a 'holiday factory' where you are processed from one end to the other without much care for the customer's experience. I would not go here again and there are undoubtedly better places to go at this price point. I would recommend going there instead."

Thanks to the honest reviews and the kind staff at Hays travel we have cancelled our booking here and no longer stepping foot in here. Never in all my years of holidaying have I seen such shocking reviews for a hotel. I feel sorry for anyone about to endure this place!"

Don’t stay here . Pool open 10 -5.30 Food same every day. Ok if you like rice and pork Hardly any choice for children Rooms not clean. My teenage son complained about dirt on the floor and razor was left in the shower We booked 2 rooms , we were far away moved us nearer each other but sent a family of 4 to a double room and vice versa adding to a stressful check in Pool areas dirty, Hardly any bar staff on expect to queue for a drink. At 11 pm only one person serving Apparently it has changed management and it has changed name to 07. It’s like they don’t want any guests here!!"