Generaator Sofia Hotel

The room for that price is good enough. The hotel is also nice but it's not maintained enough. There are cracks, holes and mold everywhere. The rooms are with mold and paint that sticks onto you."

Booking Context We stayed at Generaator Sofia as part of a Wowcher/Travelodeal mystery break, so the hotel was not our own choice. This made the condition of the accommodation all the more disappointing. Room Condition The room was very basic and not well maintained. Surfaces were covered in dust, the walls had unexplained stains, and the furniture consisted only of a table with two wooden chairs. The two twin beds pushed together had a comfortable mattress topper, but the sheets felt below standard and left us uneasy about using them. Bathroom Issues The bathroom presented several problems. There was visible mould on the ceiling, the overhead shower did not work, and the only functioning option was a handheld shower attached to the sink. Without any enclosure, the entire bathroom became soaked after every use, making it very inconvenient. Amenities While a kettle was provided, there were no tea or coffee supplies, which felt like another overlooked detail. Staff & Location Some of the staff were genuinely welcoming and helpful, and the location is the hotel’s strongest point—within walking distance of key attractions and easily accessible from the airport by train and a short walk. Overall Impression Although the hotel benefits from a prime location and a few lovely staff members, the general lack of cleanliness and poor room maintenance overshadowed our stay. Overall rating: 2/5."

Adrianna makes this hotel! From the moment we arrived to the moment we left, nothing was too much trouble! We checked in early, no issues! We left our luggage so wr could explore on the last day, no issues. We needed directions or recommendations, no issues! Truly made our stay wonderful. A kind heart and welcoming smile, the lady is fabulous! Onto the hotel, we had everything we needed for our short break. The room was perfectly serviceable, clean with a strong smell of fresh linen and laundry. The bathroom was a little strange but only because the shower flooded the small space abs we needed a squegee mop to dry the floor but again perfectly satisfactory. We had no hesitation in recommending a stay here. Thank you for your wonderful service and kindness."

More of an hostel than a hotel, duvet was stained and had to ask twice for it to be changed. Some staff friendly but some not okay just to sleeping ,not very comfortable seating , the position of hotel was okay for all sightseeing,restaurants within walking distance"

Lovely place for the cost, the walls are covered in chalk? Joe got some on his jacket. The outside seating area is made of pallets, that confused us quite a bit. They took my rock. 4/5 I would gladly come back here, I don’t know about Joe, I didn’t really ask him."