Apollo Spa Resort

It was a horror experience. Unfortunately, I ignored the negative reviews because of my positive attitude, which in hindsight was a big mistake. In my opinion, the photos shown reflect the condition from about 20 years ago, not the current reality. I don’t want to go into every detail, but the bottom line is: the hotel is extremely run-down, poor, dirty, and gives a low-quality impression in every aspect. Outside of the hotel, I incurred significant extra costs for food, coffee, soft drinks, beverages, toiletries, towels (!) and practically everything that a 4-star hotel should have provided as standard. Overall, it is not worth the price at all; in fact, I consider it particularly expensive for what it offers. I have stayed in several 4-star hotels, but based on my experience, this place represents at most a 1-star standard."

We stayed here for one week. The food was poor, there was no housekeeping, and the service was very disappointing. Almost none of the staff speak English. We booked two rooms, including one family room, but it only had one bed and a broken sofa bed. The air conditioning didn’t work, and nobody at the reception could understand English. The hotel is very old and worn down. Overall, it was a very disappointing experience."

I would like to share our VERY NEGATIVE experience with Hotel Apollo at Golden Sands, Bulgaria. ⸻ 🏨 Hotel The hotel was a major disappointment for us and did not match what was presented in the offer. At first glance, it appeared to be a 4★ hotel (former Hilton, ultra all inclusive), but the reality was significantly different – worn-out facilities and an overall neglected impression. We experienced several issues in the room: * a cockroach in the bathroom (near the floor drain) * a poorly maintained shower * a damaged ceiling where tiles were peeling off when the wind blew * a non-functioning refrigerator and TV * an old and worn-out balcony We repeatedly reported these issues to the reception (including missing toilet paper), but they were never resolved. We also strongly negatively evaluate the attitude of the reception staff – they appeared unwilling to help and showed no real effort to resolve problems. On the day of departure, our room was taken away at 11:00 AM and our wristbands were cut off, even though our transfer was scheduled for late at night. This meant we could not use the hotel facilities for the rest of the day (meals only available for extra payment). In one case, our shopping bags disappeared from the reception area – after investigation, it turned out they were taken by housekeeping, but the communication from the hotel was very unclear. In another incident, we witnessed a situation where a guest had their phone stolen, and the reception refused to show CCTV footage or call the police. ⸻ 🚐 Travel Agency (LMX International) We also strongly negatively evaluate the services of the travel agency LMX International. Our airport transfer was delayed by approximately 30 minutes, and we had to call the helpline multiple times (around 4 times). Eventually, a driver was sent who did not know the hotel and got lost. At the airport, there were also communication issues – the local representative had very poor English skills, and communication was mainly in German with only minimal English, which caused difficulties. ⸻ 🍽️ Food The food was average; however, during our stay it repeatedly caused stomach issues, which significantly affected the comfort of our holiday. ⸻ 🏊 Pools & Services The swimming pools were very cold throughout the stay, making them difficult to use properly. Although the hotel is advertised as a spa resort, spa services (sauna, massages, etc.) were not operating. ⸻ 🌆 Location (Golden Sands) The location has potential and is visually nice, but it is very hilly with many stairs, which makes movement quite exhausting. For active travelers, the surrounding area can be explored fairly quickly (1–2 days). However, excursion options are limited, and apart from the dolphinarium, Varna offers very few notable attractions. The beach is nice but heavily privatized, so if you want to sit for free, you need to go far back from the sea. ⸻ ⚠️ Food outside the hotel (warning) We also had a very negative experience outside the hotel – at the restaurant Krivata Lipa, after which I suffered a severe allergic reaction and had to seek medical treatment. ⸻ 🧠 Overall impression Our holiday was a major disappointment. Instead of rest and relaxation, we experienced stress, inaccurate information, health issues, and a feeling that the reality significantly did not match what was advertised. We do not recommend this hotel or the services of LMX International travel agency."

I would like to leave my feedback, as many of the photos on the website do not reflect reality. I am giving stars only for the delicious food and the swimming pools for children and adults. The kitchen saved the situation, as everything else was rather disappointing. There were only three towels in the room: one for the feet and two for adults, both of which were stained. The bed also had stains, the extractor fan in the shower did not work, and we were provided with only one bottle 2 in 1shampoo and shower gel. There was no conditioner or body lotion, even though more amenities were shown in the photos on Booking. When we requested a hand towel, we were given one with a hole in it. The rubbish was not removed daily, as the cleaner explained that she only had a plastic card and not a key, while our room could only be opened with a key. This meant that every day we had to look for her in order to hand over the rubbish. It took about 10 minutes to drive to the beach. Although a transfer was provided, it was still very inconvenient. Finally, when it rained, water leaked from the roof onto the tables in the dining room. Overall, while we enjoyed our holiday, we were rather disappointed with the standard of service."

Very satisfied! I recommend with confidence! The hotel staff is very welcoming and the food is very good. I was very pleased personally."